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KPO services include all kinds of research and information gathering, e.g. intellectual property research for patent applications; equity research , business and market research , legal and medical services; training, consultancy, and research and development in fields such as pharmaceuticals and biotechnology ; and animation and design.

BPO services are generally categorized into horizontal and vertical services.:

Horizontal BPO: Horizontal BPO involves function centric outsourcing. The vendor specializes in carrying out particular functions across different industry domains. Examples of horizontal BPO are outsourcing in procurement, payroll processing, HR, facilities management and similar functions. Automatic Data Processing (ADP) is an example of a horizontal BPO vendor. ADP focuses on providing services in horizontal functions such as payroll, HR, benefit administration, tax solutions, etc. However, according to Gartner, companies should focus on providing vertical services as the market matures.

Vertical BPO: A vertical BPO focuses on proving various functional services in a limited number of industry domains. Healthcare, financial services, manufacturing and retail are examples of vertical BPO domains. EXL Service Holdings is a vertical BPO having focus on industry domains such as healthcare, business services, utilities and energy and manufacturing.

Horizontal and Vertical BPO


Types of KPO/BPO Services Being Offered By CHIBA

1 . Internet / Online / Web Research

•  Internet Search, Product Research, Market Research, Survey, Analysis.
•  Web and Mailing list research etc.

2.  Customer Support Services

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc

3.  Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for ‘prospecting' like either for generating interest in products and services, or to up-sell / promte and cross sell to an existing customer base or to complete the sales process online.

Service Example: Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

4. Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

Service Example: of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

5. Data Entry Services / Data Processing Services

•  Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)
•  Data entry from Image file in any format
•  Business Transaction Data entry like sales / purchase / payroll.
•  Data entry of E-Books / Electronic Books
•  Data Entry : Yellow Pages / White Pages Keying
•  Data Entry and compilation from Web site
•  Data Capture / Collection
•  Business Card Data Entry into any Format
•  Data Entry from hardcopy/Printed Material into text or required format
•  Data Entry into Software Program and application
•  Receipt and Bill Data Entry
•  Catalog Data Entry.
•  Data Entry for Mailing List/Mailing Label.
•  Manuscripting typing in to word
•  Taped Transcription in to word.
•  Copy, Paste, Editing, Sorting, Indexing Data into required format etc.

6. Scanning, OCR with Editing & Indexing Services

•  High speed Image-Scanning and Data capture services
•  High speed large volume scanning
•  OCR Data From Scanned page / image
•  Scan & OCR paper Book in to CD.
•  ADOBE PDF Conversion Services.
•  Conversion from paper or e-file to various formats.
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